Instagram confirmed it is investigating after many users expressed frustration at an inability to access the app because of suspended accounts.
In a post on Twitter, Instagram said, “We’re aware that some of you are having issues accessing your Instagram account. We’re looking into it and apologize for the inconvenience. #instagramdown”
We're aware that some of you are having issues accessing your Instagram account. We're looking into it and apologize for the inconvenience. #instagramdown
— Instagram Comms (@InstagramComms) October 31, 2022
Many users reported waking up on Monday to find their accounts had been suspended for violating community guidelines, The New York Times reported.
A number of users responded to Instagram’s statement on Twitter, asking whether they will ever regain access to their accounts, and saying they’ve been offered no reason for the account suspensions.
I’ve been told my about is suspended (but given no reason). I verified my email and phone number to contest it, but now I can’t access anything - there’s just the spinning wheel… Will those of us experiencing this get our accounts back?
— Karina Tarin (@KarinaTarinUK) October 31, 2022
On Monday morning, USA Today found more than 7,000 reports of problems with Instagram, including users reporting their accounts were suspended or deleted.
An image shared on Twitter of the message some users reported receiving shows a black screen with the words: “We suspended your account on October 31, 2022. There are 30 days remaining to disagree with this decision.”
???!!!! it's not just a normal glitch y'all are suspending accs for no reason.. please fix it immediately 😭 pic.twitter.com/glTnkqPlzH
— sol 26:29 🫧 semi-ia (@smnbiulv) October 31, 2022
One user who said they tried to appeal their account’s suspension told USA Today that they then received an error message saying that their username does not belong to an account.
This is bizzare. Can you please explain how my account violated Instagram's community guidelines? pic.twitter.com/itLJmr5DPA
— Preeti (@Expecto_ronum) October 31, 2022
Instagram did not respond to further requests for comment from USA Today or The New York Times.
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