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Recall alert: Facebook Technologies recalls more than 4M virtual reality headset components

By Kelli Dugan, Cox Media Group National Content Desk

Foam face interface recall Facebook Technologies LLC on Tuesday recalled more than 4 million foam facial interfaces used with Oculus Quest 2 virtual reality headsets following consumer complaints of skin irritation. (Facebook Technologies LLC)

By Kelli Dugan, Cox Media Group National Content Desk

MENLO PARK, Calif. — Facebook Technologies LLC on Tuesday recalled more than 4 million foam facial interfaces used with Oculus Quest 2 virtual reality headsets following consumer complaints of skin irritation.

The Menlo Park, California-based company has fielded more than 5,700 reports of skin irritation incidents linked to the recalled interfaces, 45 of which required medical attention.

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According to the recall notice, the affected removable interfaces were included with the purchase of Oculus Quest 2 headsets and sold separately as a “Quest 2 Standard Facial Interface” or in a “Quest 2 Fit Pack.”

The recalled interfaces were sold nationwide at BestBuy, GameStop, Target, Walmart and other retailers, as well as online at Oculus.com, Amazon.com, BestBuy.com, Gamestop.com, Target.com and Walmart.com between October 2020 and July 2021. The foam facial interfaces which were included with headsets sold for between $300 and $400, while those sold individually cost about $20 each or $40 as part of a Fit Pack, the notice stated.

Per the recall, consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover, the notice stated.

According to Facebook Technologies, affected headset serial numbers start with “1WMHH,” end with a number below 1264 and can be found on the user’s account, on the Oculus app or on the headsets. Only headsets with the SKUs listed below are included in the recall:

  • Oculus Quest 2, 64 GB, US/TW, Type A: 301-00350-01
  • Oculus Quest 2, 256 GB, US/TW, Type A: 301-00351-01
  • Oculus Quest 2, Accy, Standard Facial Interface, Global: 301-00409-01
  • Oculus Quest 2, Accy, Fit Pack, Global: 301-00374-01
  • Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A: 301-00402-01

The SKU and serial number are located on a label on the retail packaging of the headset, the notice stated.

In addition to the roughly 4 million interfaces affected in the United States, the recall also applies to nearly 173,000 of the products sold in Canada.

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