AURORA, Colo. — Coffee drinks are relaxing for many people. But for a Colorado woman, an incorrect bill has resulted in a fight that has been percolating for more than three months.
Lisa Angello, of Aurora, has been trying to reconcile her bank account after she was charged $5705.70 for a cinnamon dolce latte, KMGH reported. The drink, which Angello ordered on Dec. 24 at the Gaylord Rockies Resort & Convention Center, was supposed to cost $5.70. Instead, the convenience store inside the resort entered the number twice, coming up with $5,705.70, the television station reported.
“Every single day, I think about it,” Angello told KMGH. “I went to the Gaylord with an out-of-town guest so that we could go and take her children ice skating. It was a cinnamon dolce latte.”
On Dec. 28, Angello said she received an alert from her bank, USAA, for insufficient funds.
“I have never had an insufficient funds fee before. I’m very, very careful with what money is in there, how I pay my bills,” Angello told KMGH. “Then, I realized that $5,705.70 was the dollar amount put in twice. $5.70 and $5.70. That’s a trip to Paris cinnamon dolce latte.”
It seemed like an honest mistake that would be easy to fix, but it has turned into a stressful hill of coffee beans.
Angello said she has been caught in a vortex of exchanging emails and telephone calls with USAA and Gaylord Rockies, the television station reported.
According to KMGH, one email from Gaylord was an apology from a supervisor, who said the company’s accounting team had processed the refund on Jan. 22.
However, Angello said her banking records never showed evidence of the refund. While USAA initially credited Angello’s account, the bank debited that amount last week.
“No one has my back. I’m caught between USAA and Gaylord, and no one’s listening,” Angello told KMGH. “I want my money returned to me. This has been so stressful.”
“USAA has been in contact with our member and we are working with the merchant to resolve the issue,” a USAA spokesperson said in a statement.
“We take customer concerns very seriously and work directly with guests to address issues,” a spokesperson for Gaylord Rockies said in a statement. “If necessary, we also provide appropriate documentation to third-party financial services or institutions to facilitate customer resolutions. As a matter of privacy, we do not comment on specific guest issues.”
After Angello reached out to KMGH, the television station contacted USAA. The bank issued a provisional credit to Angello’s account, the television station reported.
“Within a couple of hours from you contacting them, I received money back into my account as a provisional credit. So I’m actually back into the black where I can pay my bills,” Angello said. “And it doesn’t even matter whose fault it is anymore. I just want it rectified. I want it made right.”
Cox Media Group