Recall alert: Mercedes-Benz recalling more than 1 million vehicles amid emergency-call tech glitch

Mercedes-Benz USA issued a recall Saturday for 1.29 million vehicles sold since 2016 because a software glitch in their emergency-call system may dispatch first responders to the wrong location following a crash.

According to a filing with the National Highway Traffic Safety Administration, the recall covers some 2016-2021 model year CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class and G-Class vehicles.

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The company’s Daimler Vans also announced recalls of 2016-2020 Metris vehicles and 2019-2020 Sprinter vehicles, Fox Business reported.

Mercedes-Benz USA, a unit of Daimler AG, stated Saturday that there have been no known reports of personal injury or material damage associated with the issue.

The German automaker plans to issue a software update that will be installed by dealers or over-the-air, Reuters reported.

Per the alert, the automaker said that a “temporary collapse of the communication module’s power supply caused by a crash might lead to the vehicle’s position during a potential emergency call being incorrect.” However, the “other functions of the automatic and manual emergency call function remain fully operational,” the company stated.

The recall comes after Mercedes-Benz learned of a crash in Europe where the automatic emergency-call system sent the wrong position of the vehicle. An investigation launched in October 2019 determined other similar instances, none of which were detected in the United States, Fox Business reported.

According to filings with the U.S. Department of Transportation, Mercedes-Benz expects to begin the recalls on April 6 and will notify affected owners. The company will also update the software systems at no charge to customers, the outlet reported.

Cox Media Group