WASHINGTON — Several people in Tacoma report that their packages aren’t being delivered to the intended address.
Shipments come from UniUni, a last-mile shipping company that uses subcontractors for delivery, and several people, particularly in North and West Tacoma, have reported that their packages haven’t arrived, despite confirmation emails from the company saying they were delivered.
Allison Templeton found out others had the same problem when she searched the name on social media.
“The first time it said it got delivered, I thought it was a fluke when it got misdelivered,” Templeton said. “I looked at the package photo, and it was just lying in the dirt with leaves around it. Clearly it wasn’t my front yard.”
Templeton’s notification came with a geolocation for where the package was delivered.
It wasn’t in her neighborhood, or even the same county.
Instead, the coordinates were located in Kent. She worked with the company who she ordered from. They sent another package that met the same fate--the package coordinates marked the delivery at Lake Meridian Park in Kent, 20 miles as the crow flies from her Tacoma home.
A customer support line wasn’t listed on its website and Templeton says the chatbot disconnected when she told it the package was reported delivered, even at the wrong place.
“It’s happened to me now twice in a row. It’s happened so many of my neighbors here in Tacoma and there’s no way to get a hold of it anymore.”
Templeton showed KIRO 7 her Ring app and social media posts where at least a dozen people reported similar issues.
“It sounded like, instead of a picture of their package, it was just a picture from their house from Google Street View, and they called it delivered,” Templeton said.
A group of the neighbors has submitted complaints to the Washington Attorney General’s office in hopes of action.
The company sent her a third package via the U.S. Postal Service, which arrived, but she feels the smaller, digital-oriented business has sacrificed profit for the shipping company.
“I am sure this is going to hurt the small vendors that use UniUni,” Templeton said.
In response to this story, UniUni sent the following statement, saying it will work with its local subcontractors:
“UniUni’s last mile deliveries are completed by local delivery service providers (DSPs) operating as UniUni subcontractors. The delivery practices described in your inquiry are not consistent with UniUni’s standards, policies, or requirements for its delivery service providers.
UniUni’s last mile deliveries are completed by local delivery service providers (DSPs) operating as UniUni subcontractors. The delivery practices described in your inquiry are not consistent with UniUni’s standards, policies, or requirements for its delivery service providers. We are speaking with our local delivery partners to address these concerns and better understand the circumstances surrounding the reported incidents. We are committed to working closely with local Tacoma DSPs to reinforce our delivery standards, improve service quality, and ensure that delivery procedures and proof-of-delivery practices meet UniUni’s requirements.”
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