OLYMPIA, Wash. — The Washington Employment Security Department will be restricting incoming calls starting today through July 2 to focus on more complicated cases, according to a press release.
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Less call volume will allow claims agents to resolve complex issues for people who have been waiting the longest to get their benefits. More phone time also helps agents reach those who don't have internet access or need an interpreter.
Fewer phone calls frees up time for staff to process claims with simple issues.