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Man worries customers were put at risk by partially open ATM at Kent Rite Aid

KENT, Wash. — Ray Rogers couldn't’ believe what he said he discovered at a Rite Aid in Kent Wednesday.

"I went to lean on it and go in my back pocket and it closed,” said Rogers. “And I was like whoa, this is not right.”

Rogers said he then noticed part of the ATM inside the Rite Aid on SE 256 Street near 104th Avenue SE in Kent would not securely close. He was able to partially open the ATM and expose the wiring inside.

"Just imagine how your information potentially is at risk,” said Rogers in a Facebook LIVE he recorded.

"So breathtaking,” said Rogers. “I opened it up and realized I had total access to perhaps not the locked part where the money was but where the data part was."

Rogers said he was concerned about smart thieves taking advantage to go after unsuspecting people’s financial information, so he went to a store manager.

"I said , ‘Do you know that this is open?’ She said, ‘Yeah, sure, it’s been open for a little more than, almost 2 months and we've reported it and no one’s done nothing,” said Rogers. “Immediately, I'm thinking ‘Oh my God.’"

The ATM was in the same condition Thursday morning, according to Rogers.

"There's some things that you can do, perhaps put a do not use sign or alert the community,” said Rogers.

KIRO 7 reached out to Rite Aid about the ATM and a spokesperson said they’d look into it.

By the time our crew got to the Kent store from the KIRO 7 studios in Seattle, the ATM was unplugged and someone was working on it.

Rite Aid then released a statement that said in part: “…ATMs are transmitting devices and do not store any personal information. At the same time, we are looking into this matter immediately…”

We asked Rite Aid if the company would look into whether the ATM had been tampered with but a spokesperson has not yet responded to our additional questions.

We also reached out to the company named on the ATM, Payment Alliance International, but have not yet heard back.

Rogers said he did not use the ATM because he’s had his financial information stolen before.

"This can go bad really fast,” said Rogers.

He’s now concerned for the other people who did not notice what he did.

“To have that kind of second party as a merchant in your business, there's a level of accountability,” said Rogers.