Uber 'deactivates' driver after veteran refused for service animal

Army veteran Kelly Greer came to KIRO 7 after he says he and his service animal, Hancock, were being refused rides by Uber.

Greer was diagnosed with epilepsy from multiple severe head traumas during his service, and Hancock is trained to detect the seizures before they arrive so Greer can lie down and ensure he doesn’t injure himself or others.

%

%

“I’ve never really had a problem until this guy came around,” Greer said. “All of a sudden, I keep getting these different excuses, like, ‘My car’s not big enough,’ or ‘I’m allergic,’ or ‘It’s against my religion.’”

Greer complained to Uber and received a response and apology, in which Uber stated it had removed the driver from the app. Uber calls removing a drive from an app, "deactivating."

Still, Greer was concerned about numerous other drivers who have canceled on him.

%

%

Cox Media Group