• FAQs: Frontier Cable chooses to sever its business relationship with KIRO 7

    Updated:

    ATTENTION FRONTIER CABLE CUSTOMERS: Frontier Cable has chosen to sever its business relationship with KIRO 7 and discontinue carriage of your local CBS station. We regret that Frontier has made this choice, even after we have offered Frontier the opportunity to continue providing KIRO 7 to its customers. If you would like more information about Frontier’s decision to drop KIRO 7, please see our FAQs below.

    1. What is happening?

    By law, KIRO 7 must negotiate carriage agreements with satellite companies like Frontier.  Usually, these deals are reached without any disruption to your service. In fact, our company has negotiated dozens of agreements with only the rarest of disruptions.  Unfortunately, so far, Frontier has refused to reach a fair, market-based deal to carry KIRO 7.  Our existing agreement with Frontier expired at midnight on New Year’s Eve.  As no deal was reached before that date, you have lost live access to the shows, sports and local news on KIRO 7, which you rely on and are paying for; including The NFL on CBS AFC Championship Game, The Grammys, KIRO 7 News from 4:30am-7am, CBS This morning, KIRO 7 News from 5-6:30pm, KIRO 7 at 7pm, and KIRO 7 News at 11pm; as well as other shows you love like The Big Bang Theory and NCIS. We are continuing to negotiate with Frontier, but Frontier has refused to agree to reasonable terms for the valuable programming we provide. 

     

    2.  As a Frontier customer, what can I do to continue to watch my favorite shows on KIRO 7?

    The best thing viewers can do is call Frontier at 1-800-921-8101.  Tell Frontier that you pay them a lot of money to watch your favorite shows on KIRO 7, including KIRO 7 News from 4:30am-7am, CBS This morning, KIRO 7 News from 5-6:30pm, KIRO 7 at 7pm, Amazing Race, Criminal Minds, and KIRO 7 News at 11pm; as well as other shows you love including The NFL on CBS AFC Championship Game, The Grammys, KIRO 7 News from 4:30am-7am, CBS This morning, KIRO 7 News from 5-6:30pm, KIRO 7 at 7pm, and KIRO 7 News at 11pm; as well as other shows you love like The Big Bang Theory and NCIS.  Tell Frontier that since it dropped KIRO 7, you will drop Frontier or demand a refund.  Viewers also can also tell Frontier add KIRO 7 through Frontier’s social media accounts (@FrontierCorp on Facebook, @frontiercorp on Instagram, and @FrontierCorp and @AskFrontier on Twitter).

     

    3.  Why does KIRO 7 charge cable and satellite operators a fee to carry their programming? 

    KIRO 7 is among the highest rated channels on Frontier.  Producing and broadcasting high rated, top-quality programming is very expensive.  We invest hundreds of thousands of dollars in our local news, weather, and emergency programming.  Without the fees from cable and satellite operators, this would not be possible.  KIRO 7 could not afford to broadcast The NFL on CBS AFC Championship Game, The Grammys, KIRO 7 News from 4:30am-7am, CBS This morning, KIRO 7 News from 5-6:30pm, KIRO 7 at 7pm, and KIRO 7 News at 11pm; as well as other shows you love like The Big Bang Theory and NCIS.

     

    4.  What is a “fair” price for KIRO 7 programming and why is Frontier refusing to pay that price?

    We have carriage agreements with every other major cable and satellite company that is carrying KIRO 7, including DirecTV and Comcast.  Frontier, however, insists that it should pay substantially lower rates than what it pays competing video providers.  Naturally, we cannot give away our product for less than it is worth.

     

    5. What does Frontier pay for other channels?

    Based on publicly available information, Frontier pays over $6 per subscriber per month for ESPN.  In other words, $6 from your monthly bill goes straight to ESPN.  Our ratings are much higher than ESPN’s!  Yet, we are asking for far less than what Frontier pays to ESPN.  More importantly, ESPN has NO local programming, NO local employees, NO local investments, and a small local audience – unlike KIRO 7.

     

    6. Won't rates to subscribers go up if Frontier has to pay KIRO 7?

    Whether rates go up depends on decisions made by Frontier. Like all cable and satellite companies, Frontier is already charging you to receive KIRO 7 as part of your monthly bill. Frontier should stop over-paying for channels its customers do not watch and re-allocate that money to the channels, like KIRO 7, that its subscribers turn to every day.  In any event, we do not control how much Frontier pays to other channels or how it manages its business.  We simply ask that Frontier pay a fair market price for our content, just as its competitors do; and we have and will continue to negotiate with Frontier in good faith in an effort to successfully complete a deal with them.

     

    7. If Frontier stops carrying KIRO 7, will I get a refund on my bill?

    It is up to Frontier to resolve such questions with its customers.  But, you could call Frontier at 1-800-921-8101 to demand a refund because Frontier dropped your favorite programming and you are no longer getting what you pay for.  

     

    8. Is there anything the public can do to help make sure that KIRO 7 remains on Frontier?

    The best way to influence this controversy is for you to register your support of how important it is for them to carry the station by calling Frontier at 1-800-921-8101.  You pay Frontier a lot of money.  It will listen to your voices, or you can contact any number of other providers that are committed to providing you with the programming you watch every day:

    Regardless, we will continue to work hard to try and get a successful outcome to this negotiation so that you have access to your favorite programming, but the ball remains in Frontier’s court to step-up like all of their competitors and peers have done.

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